Power Outage
Detailed Description:
Paul Johnson from unit 1484 reported a complete power outage in his unit, with the temperature inside getting chilly and outside temperature at minus twelve degrees. The agent documented the issue and transferred the call to the on-call electrician for immediate assistance.
Service Category
Priority Level
Caller
Paul Johnson
Unit 1484
Duration
2m 33s
Service Type
Urgency
Phone Number
+15199918959
Call Time
1/19/2026, 7:01:18 PM
Status
Direction
Resolution
Disconnection
Transferred To
Unknown
Transfer Reason
N/A
Urgent electrical issue due to complete power outage and very cold outside temperature. Transferring to on-call electrician for immediate assistance.
Paul Johnson from unit 1484 reported a complete power outage in his unit, with the temperature inside getting chilly and outside temperature at minus twelve degrees. The agent documented the issue and transferred the call to the on-call electrician for immediate assistance.
Good evening, you've reached the service line for Trinity Village. My name is Sarah, how may I help you tonight?
Yeah. My power is out.
I need someone to fix it.
you transfer me?
I understand you need help with your power being out. Let me ask you a few quick questions so I can get you the right assistance. First, may I have your name and unit number, please?
Paul Johnson. Unit fourteen. Eighty four.
Thank you, Paul. Unit 1484 - I have that noted. Now, a few important questions to help me understand the situation: Is your power completely out throughout your entire unit, or just in certain rooms? And do you have any appliances running on backup power, like a refrigerator or medical equipment that needs electricity?
It's totally out everywhere.
I understand, Paul. Your power is completely out throughout your unit. Let me ask you this - do you have any medical equipment that needs electricity, like oxygen or a CPAP machine? And what's the
No.
temperature like in your unit right now - is it still comfortable, or is it getting cold?
It's still comfortable.
it is getting a bit chilly. I I need to speak to someone. Can you transfer me?
I understand, Paul. Since your power is out and it's getting chilly, I want to make sure we get you help right away. Before I transfer you to our on-call electrician, let me just confirm - what's the temperature outside right now where you are? Is it quite cold tonight?
Will you be passing this information onto the electrician?
Yes, absolutely, Paul. I'm documenting everything you've told me right now - your name, unit number, that your power is completely out everywhere in your unit, and that it's getting chilly. All of this information will go directly to the electrician so they know exactly what they're dealing with when they contact you. Now, what's the temperature outside tonight where you are? Is it quite cold?
It's minus twelve.
Thank you, Paul. That's important information - minus twelve is very cold. With your power out and the temperature dropping like that, this definitely needs immediate attention. I'm going to transfer you directly to our on-call electrician right now who can assist you. They'll be able to help you get your power restored as quickly as possible. Please stay on the line while I connect you.