Trinity Village - Service Management

Other Issue

Detailed Description:

The caller greeted the agent in German and inquired if the agent spoke German. The agent confirmed and asked for the caller's name and apartment number to proceed with the service request.

Service Category

other

Priority Level

non-urgent

Caller

Unknown

Duration

0m 26s

Service Type

other

Urgency

non-urgent

Call Information

Phone Number

+15199918959

Call Time

1/19/2026, 6:16:14 PM

Status

completed

Direction

phone_call

Resolution

callback

Disconnection

user hangup

AI Assessment

Agent confirmed language preference and requested caller's details to assist further.

Call Summary

The caller greeted the agent in German and inquired if the agent spoke German. The agent confirmed and asked for the caller's name and apartment number to proceed with the service request.

Conversation Transcript

3 messages

AI Agent (Sarah)

6:16:15 PM

Good evening, you've reached the service line for Trinity Village. My name is Sarah, how may I help you tonight?

Caller

6:16:22 PM

Guten Tag, Ihnen sprechen Sie Deutsch?

AI Agent (Sarah)

6:16:28 PM

Ja, natürlich! Guten Tag, ich spreche Deutsch. Wie kann ich Ihnen heute helfen? Darf ich bitte Ihren Namen und Ihre Apartmentnummer haben?