HVAC Issue
Detailed Description:
The caller reported smoke coming from their air conditioner, which the agent identified as a safety emergency. The agent instructed the caller to leave the unit immediately and call 911 for emergency assistance.
Service Category
Priority Level
Caller
Unknown
Duration
0m 47s
Service Type
Urgency
Phone Number
+15199918959
Call Time
1/19/2026, 6:57:09 PM
Status
Direction
Resolution
Disconnection
Emergency situation - directed caller to leave the unit immediately and call 911 for safety.
The caller reported smoke coming from their air conditioner, which the agent identified as a safety emergency. The agent instructed the caller to leave the unit immediately and call 911 for emergency assistance.
Good evening, you've reached the service line for Trinity Village. My name is Sarah, how may I help you tonight?
Yeah. I'm happy to problem. There's smoke coming out of my air conditioner.
I need to stop you right there - this is a safety emergency. Please leave your unit immediately and call 911 right now. Do not wait. Smoke from your air conditioner could indicate a serious electrical or mechanical problem that could be dangerous. Call 911 first, then you can contact us back once you're safe. Please go now - leave your unit and call 911.
Okay. Goodbye.
Stay safe, and thank you for calling. Please call 911 right away.