Plumbing Issue
Detailed Description:
Frank Jones from unit 14 reported a running toilet that has been continuously flowing into the bowl for two days, causing noise disruption but no overflow. The agent collected his contact information and informed him that a technician will be scheduled to fix the issue during business hours the next day. The call ended with a plan for a callback to arrange the repair.
Service Category
Priority Level
Caller
Frank Jones
Unit 14
Duration
3m 5s
Service Type
Urgency
Phone Number
+15199918959
Call Time
1/19/2026, 6:58:05 PM
Status
Direction
Resolution
Disconnection
Non-urgent plumbing issue. Callback scheduled for next business day to arrange technician visit.
Frank Jones from unit 14 reported a running toilet that has been continuously flowing into the bowl for two days, causing noise disruption but no overflow. The agent collected his contact information and informed him that a technician will be scheduled to fix the issue during business hours the next day. The call ended with a plan for a callback to arrange the repair.
Good evening, you've reached the service line for Trinity Village. My name is Sarah, how may I help you tonight?
I'm having some trouble with my toilet. It's been running for two days now.
It doesn't stop.
I understand, a running toilet can be frustrating. I'm here to help you get this sorted out. Let me ask you a few questions so I can better understand what's happening: First, may I have your name and unit number, please? And just to clarify about your toilet - when you say it's been running continuously for two days, do you mean: - Water is constantly flowing into the bowl? - Or you hear the tank refilling on and off throughout the day and night? Also, is water overflowing onto your bathroom floor, or is it staying within the toilet bowl itself?
(inaudible speech)
That's a lot of questions. What was the first question?
You're right, I apologize for that. Let me slow down.What is your name, please?
Frank Jones.
Thank you, Frank. Nice to meet you. Now, what is your unit number?
My unit number is fourteen.
Perfect, thank you Frank. Unit 14. Now, about your toilet - when you say it's been running for two days, is water constantly flowing into the bowl, or do you hear it refilling on and off?
Constantly flowing into the bowl.
Thank you for clarifying, Frank. That's helpful. Is the water overflowing onto your bathroom floor, or is it staying inside the toilet bowl?
It's staying inside the toilet bowl, but I can't sleep. It's very loud.
I completely understand, Frank. That must be very disruptive, especially at night. I'm sorry you haven't been able to sleep. The good news is that since the water is staying in the bowl and not overflowing, this is something we can address tomorrow during business hours. Let me get your phone number so our office can call you first thing in the morning to schedule a technician to fix this for you. What's the best phone number to reach you?
Five one nine nine nine one eight nine five nine.
Thank you, Frank. Let me confirm that number: 519-991-8959. Is that correct?
Yep.
Perfect, Frank. I've got all the information I need. Here's what's going to happen: Our office will call you tomorrow morning at 519-991-8959 to schedule a technician visit to fix your running toilet. They'll let you know what time works best for you. In the meantime, if you'd like to try something simple tonight - you can lift the lid off the back of your toilet tank and jiggle the handle. Sometimes that can help temporarily, but our technician will fix it properly tomorrow. Is there anything else I can help you with tonight, Frank?
Alright,
Nope.
Frank. Thank you for calling Trinity Village. Our team will be in touch with you tomorrow morning. Have a good night.
Goodbye.