Other Issue
Detailed Description:
The caller attempted to communicate in German, but the agent only spoke English and was unable to assist further. The call ended without resolution due to the language barrier.
Service Category
Priority Level
Caller
Unknown
Duration
0m 34s
Service Type
Urgency
Phone Number
+15199918959
Call Time
1/19/2026, 6:13:19 PM
Status
Direction
Resolution
Disconnection
Call could not be completed due to language barrier; recommended follow-up with a German-speaking agent.
The caller attempted to communicate in German, but the agent only spoke English and was unable to assist further. The call ended without resolution due to the language barrier.
Good evening, you've reached the after-hours service line for Trinity Village. My name is Sarah, and I'm here to help you tonight. May I have your name and unit number, please?
Who now?
sprechen Sie Deutsch?
I'm sorry, I only speak English. But I'm here to help you with any maintenance issues at Trinity Village. Could you please tell me your name and unit number so I can assist you?
Can you please speak to me in German?
I apologize, but I only speak English. I'm not able to