Power Outage
Detailed Description:
Frank Smith from unit 12874B reported a complete power outage affecting his unit and the entire building. The agent confirmed no unusual smells or sounds and no medical equipment concerns, then transferred the call to an on-call technician for further assistance.
Service Category
Priority Level
Caller
Frank Smith
Unit 12874B
Duration
2m 17s
Service Type
Urgency
Phone Number
+15199918959
Call Time
1/18/2026, 4:02:16 PM
Status
Direction
Resolution
Disconnection
Transferred To
Unknown
Transfer Reason
N/A
Likely a utility issue affecting the whole complex. Transferred to on-call technician to assess and contact power company if needed.
Frank Smith from unit 12874B reported a complete power outage affecting his unit and the entire building. The agent confirmed no unusual smells or sounds and no medical equipment concerns, then transferred the call to an on-call technician for further assistance.
Good evening, you've reached the after-hours service line for Trinity Village. My name is Sarah, and I'm here to help you tonight. May I have your name and unit number, please?
Frank Smith. Unit one two eight seven four b.
Thank you, Frank. I have you down as Frank Smith in unit 12874B. What can I help you with this evening? Are you having an issue with your heating or cooling, plumbing, electrical, or something else around your unit?
Yeah. I have no power.
my unit, and it looks like everybody in my building has no power.
I understand, Frank. That sounds concerning. Let me ask you a few important questions so I can help you properly. First, do you have any power at all in your unit? For example, can you see any lights on, or is it completely dark?
Completely dark.
Okay, Frank. And you mentioned it looks like everyone in your building has no power. Can you see outside your window or door? Are the outdoor lights and common areas also dark?
Yes.
Thank you for checking that, Frank. That's helpful information. Now, a few more important questions: Can you smell anything unusual? Like burning, or anything that doesn't seem right? Are you hearing any unusual sounds — like buzzing or crackling from outlets or electrical panels? Do you have any medical equipment that needs power — like oxygen, a CPAP machine, or anything like that?
No.
Okay, Frank, that's good to hear. No unusual smells, sounds, or medical equipment concerns. Since the entire building appears to be without power, this is likely a utility issue affecting the whole complex rather than just your unit. Here's what I'd like to do: I'm going to transfer you right now to our on-call technician who can assess the situation and contact the power company if needed. They'll be able to determine what's happening and get this resolved for you as quickly as possible. Please stay on the line while I connect you. This should just take a moment.
Thank you. Goodbye.
You're welcome, Frank. Take care, and our technician will be with you shortly.